Managed IT

IT-BATAM can serve as your own personal technician,

without overspending


Your business is unique. So are you.

That’s why a one-size-fits-all IT solution isn’t right. At IT-BATAM, we provide tailor-made IT plans to meet the needs of each client. Our goal is to build the right solution – one that fits your technology needs, provides the right level of support, and is cost effective.

We understand – not every company has the knowledge or budget to finance a full-time IT staff. In today’s world, small businesses are looking for IT guidance and large companies are looking for ways to reduce internal costs. From ongoing IT services to need-based assistance and one-time project support, IT-BATAM will create customized solutions that meet your individual needs without having to budget for a full-time staff.

No matter what type of IT service you are looking for, we always take the same approach. You tell us what your business needs are, then we look for every kind of solution we can provide. From there, we create unique solutions tailored to your business and its specific IT needs.

What Does Managed IT Service Mean?

When we talk about being your managed IT service provider, we are referring to a range of services that all fall under the managed IT services banner. What these services have in common is that they take away all the stresses and worries associated with IT issues and manage an IT service team. As your managed service provider, we do all the work and deal with all the stress.

We are a small enterprise solution that requires a full-time IT support staff but does not have the infrastructure or budget to support it. Or a large company looking to streamline and increase efficiency by outsourcing IT tasks but still want the fast and effective support that a full-time IT staff can provide.

While each IT solution we create has a unique shape based on your needs, there are three basic types of service packages that we customize and implement:

If you are looking for fully managed IT support with unlimited and continuous service, Full support service is your solution. We will monitor your network to detect and troubleshoot problems before they occur. When problems arise, we will fix them. With this solution, IT-BATAM is ready to help you and call 24/7 to handle your IT problems. From routine maintenance to data backup, spam filtering, and even dealing with crises like server crashes, our team keeps an eye on your IT systems to quickly and efficiently resolve issues so you can focus on running your business.

Our On-Guard Service is equivalent to having a full time IT support staff in your company. If you have a larger company that, like many companies in the digital age, relies heavily on the internet and network services for effective workflow, Full Service Care may be right for you.

And if you currently have an IT department, you may find it bloated and inefficient. We believe we can do better. You can dismantle those departments and reuse those employees, saving time, space, and money and allowing you to focus on the business your company is actually made to do, rather than managing your network and internet.

IT-BATAM is actually the perfect choice for this type of service as we have a large staff of highly experienced personnel who are dedicated to doing this kind of work. We have a lot of resources at our disposal purely to ensure your network runs smoothly.

If you are looking for a robust, reliable and fast IT service when your needs arise but don’t want or need ongoing support, our On-Demand service is for you. Trust IT-BATAM to come with expert advice as soon as you need us, whether it’s setting up a new employee on your network, removing a nasty virus from your computer, or performing a network upgrade – we can handle it all.

On-Demand Services is not about providing a specific service. We can provide whatever IT services your company needs, when you need them, without you having to pay for services you don’t need, or paying for services when you don’t use them.

One of the reasons why many companies, especially smaller ones, don’t hire full-time IT staff is because you don’t really need them. Once your infrastructure is set up, you usually don’t need IT unless you need to add new employees to your network or you’re expanding some aspect of your infrastructure, such as adding a cloud-based email system.

The problem here is that you don’t want to have to hunt for a third party IT support provider every time you have an IT need. You don’t want to bother comparing companies for price and reputation, arranging appointments and other headaches all the time. With On-Demand Services, IT-BATAM is just a phone call away. We’ll be there when you need us, and not there to drain your resources when you don’t need them.

We are experienced professionals in terms of project management. Our focus is on you and your business needs. From network audits to risk analysis and upgrading your infrastructure, IT-BATAM has an experienced team capable of handling your project-oriented IT.

Maybe you’re the kind of company that needs certain IT-based projects from time to time, but you’re not really an IT company. You don’t really want to dedicate your well-trained team to your business goals for IT tasks, but you do need to know that you have IT professionals available who can get the job done. Our project service is the answer you can rely on.